This is the website of Amawind Apartments Pty Ltd.
By accessing this site You agree to accept, without qualification or limitation, all the Terms and Conditions as set out below.
- Variation of Terms and Conditions
These are the current Terms and Conditions for use of this Site. Amawind Apartments may at any time vary the Terms and Conditions by displaying the changes on this site and by visiting this site You acknowledge You will comply with the Terms and Conditions. You are advised to refer to the Terms and Conditions regularly as You are bound by them when using this site.
Offers, promotions and other programs may be offered from time to time on this site. Any such offer, promotion and/or program will be subject to terms and conditions. Amawind, reserves the right to alter, change, remove and/or replace any offer, promotion and/or program at any time without notice.
- Use of this site
This site is to provide You with information on Amawind properties.
To use this Site:
o You must be 18 years or older;
o You must have the legal authority to enter an agreement, and You agree to at all times be bound by the Terms and Conditions herein.
If making a reservation via this Site:
o You agree to make a legitimate reservation on your own behalf or for another person whom You are legally authorised to act for and for no other purposes;
o You agree to the payment terms, cancellation policy provided herein;
o You warrant that all information that You supply is true and correct;
o You agree to pay fees, taxes etc specified herein.
- Unlawful or Prohibited Use
Whilst Amawind has reviewed this site to ensure that the information on this site is free from error, it does not warrant the accuracy, adequacy or completeness of the information contained in the site.
Under no circumstances will Amawind, its officers, employees, agents or contractors be liable for any direct, indirect, incidental, consequential and/or special damages, claim, loss, loss of profits or expense whatsoever which result from any access or use, or any inability to access or use of the site or in connection with any material.
- Third Party Web Sites
This site may provide links with other web sites operated by third parties. Amawind does not monitor these sites and is not responsible for their content. If You link to another website You do so at your own risk. Amawind makes no warranties regarding these websites.
Amawind will not guarantee that any file and/or program available for download and/or execution from or via this site is free from viruses or any other condition that may damage, interfere with data or hardware or software that may be used. On agreeing to these terms You release Amawind from all responsibility for the consequence of its use and take responsibility for all risk of use of programs and files on this site.
Booking Terms and Conditions
Terms and Conditions – Accommodation
THE CONDITIONS OF YOUR ACCOMMODATION ARE:
1.The premises are let for holiday/corporate purposes only. All bookings are arranged for the dates shown on the confirmation email/letter/receipt and are taken in good faith by Amawind Apartments Pty Ltd but may be subject to change by management prior to the commencement of the booking. All advance deposits are to be made at the time of booking at 30% of the total booking. We reserve the right to change the allocated property address should a property be sold or withdrawn from rental, or if the tariff or property is altered in any way prior to your occupation, we reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In any event, we shall notify you as soon as possible and do our best to arrange alternative accommodation with bedding to match original numbers of people booked or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
2.The premises should be available after 2.00pm and are to be vacated by 10.00am on the day of your departure, unless prior arrangements have been made and a Early check in or late checkout fee paid.
3.In accordance with health authority regulations dogs and pets are strictly not allowed under any circumstances, unless approved by Amawind Apartments Pty Ltd. Any damage or mess left by residing animals is the financial responsibility of the booked occupant and will be charged accordingly to their holding credit card. A pet bond of up to $500 is applicable for all pet friendly bookings.
4.The maximum number of persons (including children) permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Extra guests may be allowed with prior arrangements made at an extra charge.
5.A tentative booking can only be confirmed with a deposit amount requested of 30% or full payment. Please choose your booking carefully as deposits are not transferable or refundable. The balance of your accommodation fee must be paid in full 72 hours prior to check in. Payments can be made by internet or bank transfer or credit card. N.B. A current surcharge of 1.2% for Visa and Master Card, 3.8% for Amex and 4.1% for Diner’s Club (subject to change in accordance with financial institution charges) of any amount paid will apply for payments made by credit card. If an outstanding invoice is not paid within the given time frame a 10% late payment fee will be applied and if passed to debt collection there appropriate fee from up to 70% may be applied. All bookings require a holding credit card or bond set by Amawind and two forms of ID.
6.All cancellations must be in writing and are subject to a cancellation fee. No refund of any unused portion of a confirmed booking will be made. Travel insurance is recommended particularly for high-cost bookings.
7.Please contact the office on the day of arrival for key allocation during our business hours Monday – Friday, 9am-5pm (excluding public holidays) and registration upon arrival is required to be effected by the guest with driver’s license/photo ID and credit card details provided. If you intend to arrive after hours, please notify the office. Amawind Apartments Pty Ltd will not be responsible for alternative accommodation or any other costs if or when guests arrive after hours and a minimum $55 call out fee will be charged for such service unless prior arrangements have been made. Any call outs between the hours of 12am – 7am will be charged at $125.
8.No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the control of Amawind Apartments Pty Ltd. The usage of BBQ facilities is at guest’s own risk and we advise to use these with caution.
9.No responsibility is taken for guests personal property left on, in or near the premises whilst accommodated in an Amawind property or left after departure. This extends to acts of nature, fire, theft and pest. All care must be taken to protect the accommodation and your personal belongings whilst you are accommodated. Doors and windows at the premises should be secured at ALL times. A fee of $50.00 plus postage costs will be payable if staff are required to collect/return items left by guests. All lost property will be retained for a period of 45 days, after which it will be disposed of if not claimed. All property left can only be claimed and returned to the registered client with Amawind Apartments Pty Ltd. If a representative is to claim the goods on their behalf, written and also verbal permission must be provided. Before any goods can be released all outstanding money for accommodation/storage must be paid in full.
- All accommodation is for residential purposes only. Functions, parties and extra guests are STRICTLY NOT ALLOWED and PENALTIES APPLY. Any type of function, party or get-together will incur a MINIMUM non-negotiable function fee of $500 and immediate eviction will occur without refund of any balance of an unused stay. Please note that any local disturbance outside the apartment, is not the responsibility of Amawind Apartments, we recommend if it continues to be unreasonable or late hours, to refer the matter onto police, please call 000.
- Occupation of premises which in the absolute discretion of Amawind Apartments Pty Ltd causes nuisance or annoyance to neighboring or adjoining occupiers will be terminated immediately and the full security deposit forfeited and any costs incurred following misuse of the property will be payable by the guest and/or charged against the credit card tendered.
12.Any repairs, maintenance or service reported and requested by guests to be attended to the property or any equipment provided at the property, and/or deemed necessary by Amawind Apartments Pty Ltd, will be attended to as soon as practicable, however no recompense will be negotiated due to the failure of any services or equipment provided at the property. Guests are required to allow repair and or service personnel to enter the premises during reasonable hours (by arrangement unless an emergency situation could exist or arise) for the purpose of conducting any repairs, maintenance or service. Guests requesting a service call which is subsequently found not to be required will be charged the applicable service call-out fee. In some cases where maintenance repairs can not be attended to or repaired during the guests stay, the guest may be required to relocate to another premise provided by Amawind Apartments, however the move to the new premise is the responsibility of the guest and if any costs occur this is also at their own cost.
13.In the event of the property being offered for sale, inspections with prospective purchasers may be necessary during reasonable hours by appointment.
14.In the case of apartments, units and villas – car parking or carports are usually numbered. Extra vehicles, trailers, boats, etc., are to be parked outside the grounds, or other satisfactory arrangements made with Amawind Apartments Pty Ltd.
15.The guest will be responsible for damage to the property or loss of or damage to any items at the property, including but without limiting the generality of the foregoing, floors and floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and the guest will pay to Amawind Apartments Pty Ltd, the full cost of replacement or repair of any such items damaged or lost. All damage, breakages or losses are to be reported to Amawind Apartments Pty Ltd immediately. All furniture and equipment must be left in the premises as originally found. These damages will automatically be charged to the clients holding credit card.
16.Guests will be responsible for costs incurred for TV which have been detuned by guests or by the attachment of electronic devices, playstations etc. Inclusive of missing remotes controls.
17.Guests are responsible for the safekeeping of accommodation keys. Duplicate keys are not always available, however if an additional key is required this must be pre-arranged with management and a $50 key bond applies. Guests requiring a key from Amawind Apartments Pty Ltd after office hours will be charged a minimum service fee of $55-00. Lost keys will incur a charge and in some cases lock smith fees to replace the lock for security.
18.To avoid an extra cleaning fee of $100 guests are required to leave the premises neat and tidy. Any spillages, fridge, and kitchen benches must be wiped, dishes washed, dried and put away clean, BBQ cleaned if messy, and all garbage must be wrapped and placed in the garbage bin provided. The property must be vacated on time and secured with windows & doors locked. All keys must be returned to our office immediately after vacation or left in the same place of initial collection of the premises.
19.The garbage/recycle bin will be collected at various times depending on the property. Amawind Apartments Pty Ltd place the bins on the kerbside with handle facing the property. Excess garbage, bottles and boxes will not be collected by Council and must be removed and disposed of by guests, or arrangements made with management and a fee of $33 (for maximum 3 small boxes) paid. Guests are to ensure that the bins provided are used according to recycling or General rubbish as per signage on the appropriate bin or sorting fees apply.
20.All properties managed by Amawind Apartments Pty Ltd have a strictly NO SMOKING policy a $150 fine applies.
- Upon departure of the property, during your stay and at the end of your booking, please ensure all appliances, lights and heating/cooling are turned off or charges apply. Amawind Apartments provides guests utilities, most of this is included in the nightly rate however “Fair Use Policy” applies.
- Most properties are provided with a BBQ either Webber or Gas, it is not the responsibility of Amawind Apartments to supply gas bottles or heat beads, this is the guests responsibility to supply their own.
- Extending your stay should be made prior to your departure and can only be accepted when the previous occupation has been satisfactory and the property is still available.
24.All rates are subject to increase without notice, especially in the case of the premises being upgraded or renovated and in peak seasons or special events.
25.In the event of any renovation/building work being carried out near the premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience guests may suffer as a result. No discount will be negotiated for any of the above.
26.In some cases Amawind Apartments may wish to upgrade you to a differently configured apartment to the original booking. In this case your booking conditions will still apply i.e sold as 1, 2 or 3 bedroom, if you vary from this please understand there will be additional charges for additional bedrooms or beds used.
- Any printed, written or verbal description of the premises or position by Amawind Apartments Pty Ltd or an employee is made in good faith and to the best of our knowledge, however no responsibility for mis-description, errors or omissions can be accepted. All courtesy will be given on genuine dissatisfaction. Any information or terms and conditions contained in related websites are subject to alteration without notice.
PLEASE READ THESE TERMS AND CONDITIONS OF YOUR ACCOMMODATION CONTRACT CAREFULLY AS ANY DEPARTURE FROM THESE COULD PERMIT THE OWNER OR AGENT TO REFUSE THE KEY, AMEND THE RATE OR IMMEDIATELY TERMINATE THE OCCUPANCY.
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act 1988 (Cth) (Privacy Act) and the National Privacy Principles (NPP’s) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, email, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.
Purpose of collection
Generally, we will collect and use your personal information for one or more of the following reasons:
providing services to you or someone else you know;
processing an application you have made;
acting as your agent if you request us to do so;
undertaking various activities required by law;
providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
providing you with promotional information about us, and other organisations that we have affiliations with;
facilitating our internal business operations, including the fulfillment of any legal requirements; and analysing our services and customer needs with a view to developing new and/or improved services.
Methods of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.
USE AND DISCLOSURE
Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:
a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; and our related entities and other organisations that we have affiliations with for the purposes of providing you with information about services and various promotions that might be of interest to you.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
You may access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information where the Privacy Act requires us to do so.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
LINKS TO OTHER WEBSITES
Our web site may contain links to other web sites. We are not responsible for the privacy practices of linked web sites and so linked web sites are not subject to our privacy policies and procedures.